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Lifetime Warranty
Lifetime Warranty
- Free Shipping Over $25
- 30 Day Money-Back Guarantee
- Secure Checkout
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Lifetime Warranty
We are committed to the quality of our jewelry, which is why we offer a lifetime warranty against defects in materials and craftsmanship. This warranty covers:
- Loose or missing stones due to manufacturing issues
- Structural defects like broken clasps or links from normal use
- Tarnishing or discoloration due to faulty materials
What’s not covered:
- Damage from accidents, improper care, or exposure to harsh chemicals
- Normal wear and tear over time (e.g., scratches, fading)
- Lost items
We’ll repair or replace eligible pieces free of charge within the warranty terms.
Delivery & Returns
Delivery & Returns
Order Processing Time:
Orders are processed within 6-12 business days (excluding weekends and holidays). Priority orders process in 5-8 business days.
Shipping:
- Free Standard Delivery: on all orders over $35.
- Standard Shipping: $4.99 USD
Estimated Delivery: 8-11 working days after shipping. - Priority Shipping: $9.99 USD
Estimated Delivery: 4-7 working days after shipping.
Order Tracking:
A shipping confirmation email with tracking details will be sent once your order ships.
Shipping Delays:
Delivery times may be affected by holidays, weather conditions, or customs delays.
Returns:
Enjoy free returns within 30 days (Money-Back Guarantee), provided the item meets return conditions.
Contact Us:
For questions or concerns, email us at zenedrastorellc@proton.me.
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FAQ
How do I care for my jewelry?
To keep your jewelry looking its best, store it in a cool, dry place, avoid contact with water or harsh chemicals, and clean it gently with a soft cloth. For detailed care instructions, check out our care guide.
Are your products hypoallergenic?
Many of our jewelry pieces are hypoallergenic and safe for sensitive skin. Look for specific details in the product description or contact us for recommendations.
Is your jewelry water-resistant?
While some pieces are more durable, we recommend avoiding prolonged exposure to water to maintain the quality and longevity of your jewelry.
Do you offer a warranty for your jewelry?
Yes, we offer an optional lifetime warranty that you can purchase to cover manufacturing defects. This ensures your jewelry is protected and can be repaired or replaced as needed.